1. What services do you offer?

We provide GPS tracking services for:

• Vehicle
• Fleet
• Asset
• Pet

 

2. How does your GPS tracking system work?

Our GPS tracking system works with satellite technology to provide you with a real-time location that you can access on an app which you can download on your phone or access via a web browser.

 

3. Can I track my GPS in real-time?

Yes, you can track your location in real-time and receive reports on routes taken.

 

4. How can I access the device?

You can access your device through our web portal or from the app on your phone.

 

5. Do I have to top up my device every month?

No, you do not have to top up your SIM card every month. This device works with our platform for the duration of your subscription.

 

6. Is there a limit on the number of vehicles for fleet management?

No, there is no limit.

 

7. Can I track more than one vehicle at a time?

Yes, our system allows you to monitor multiple vehicles simultaneously through your app or web browser.

 

8. What is the difference between Vehicle GPS Tracking and Fleet Management?

Fleet Management starts at ten vehicles or more. Less than ten vehicles means you will use vehicle tracking. 

 

9. Is customer support 24/7?

Yes, customer support is 24/7. You can reach out to us via phone, email or our social media accounts.

 

10. Can I view historical data and playback routes?

Yes, our platform allows you to view historical routes, including date, time, speed, and stop points, depending on your subscription plan.

 

11. What types of alerts can I receive?

You can configure alerts for speeding, idling, geo-fencing (entering or exiting zones), power disconnection, movement, and more.

 

12. Is installation included?

Yes, we offer professional installation, carried out by our expert technicians. The devices are securely and discreetly installed to ensure optimal performance and to reduce the risk of tampering or detection.

 

13. Can the tracking device be hidden?

Yes, our devices are compact and can be discreetly installed in vehicles or assets.

 

14. Is there a mobile app?

Yes, we provide a mobile application for both Android and iOS for easy access to tracking and management tools.

 

15. What happens if my device is stolen or tampered with?

Many of our devices come equipped with tamper alerts and backup batteries. In the case of theft or tampering, alerts will be triggered immediately.

 

16. Do you offer international tracking?

Yes, we can offer international tracking options for asset management network coverage in your region.

 

17. How long is data stored on your platform?

Historical data is retained for up to 6–12 months, depending on your subscription tier. Extended storage can be arranged on request.

 

18. Can I export reports or tracking data?

Yes. You can export various reports in formats such as PDF, Excel, or CSV for record-keeping or analysis.